100% Soy Candles

DAMAGES, EXCHANGES, RETURNS & OTHER ORDER ISSUES

I am passionate about all our customers being happy with our products and services.

If for any reason you are unhappy with the services and/or a product you have purchased from us, please use the Contact Us form to submit a request for an exchange or a return.

All returns or exchanges must be processed within 30 days of receiving your order and we require that you submit a proof of purchase (e.g. your order number or order confirmation email).

If your order arrived damaged or you are experiencing an issue with anything you have purchased from us, please include photos and a description of the issue in your Contact Us and we’ll get to 

work on your replacement or exchange as soon as we can.

Refunds are issued only for unused and undamaged products. Please start the return process with  us via a Contact Us form first, and then return your items to:

CJ’s Candle Company N9051 Dolgner Road Pardeeville, WI. 53954

Refunds are applied to the returned product only. Refunds are not issued for shipping fees. As a small business, we are unable to compensate you for return shipping costs. Once a refund has been processed, it takes around 3-10 business days to appear on your card or payment method used for purchase.

EXCEPTIONS

We do not accept returns or offer refunds for discounted and/or sale items. This includes any products purchased during a promotion, with gift card(s), limited edition/collaborations or third-party products.